A: Pandanio is an online platform specializing in providing digital gift cards and direct top-up services for games and applications, with instant delivery designed for professional gamers worldwide.

A: We offer:

• Digital gift cards for games, entertainment, and online platforms.
• Direct top-up services for in-game and in-app balances.
• Instant delivery of codes or credits upon payment completion.

A: Yes. Pandanio.com supports multiple languages, and you can select your preferred language from the site’s menu.

A: Absolutely. We use industry-standard SSL encryption and work only with globally trusted payment gateways to keep your transactions secure.

A: We offer a variety of secure payment options (availability may vary by country). Available payment methods will be shown to you at checkout.

A: KYC stands for “Know Your Customer” – an identity verification process to ensure transaction security. We require it for the following reasons:

• To protect customers from fraud.
• To comply with international and local financial regulations.
• To verify ownership of the payment method used.

Your personal data is protected using advanced AES-256 encryption.

A: Typically, verification requests are processed within 24 to 48 hours, and may be faster in some cases.

A: Instant. All digital products and direct top-up services are delivered immediately after successful payment. Delivery details will appear directly in your account dashboard on the site, which is the official and only method of delivery.

A: No. Due to the digital and sensitive nature of the products, all sales are final and non-refundable once delivered. The only exception to this rule is if a code is proven to be non-functional, which is subject to a strict investigation process. For full details, please review our “Delivery & Refund Policy”.

A: If you encounter this issue, follow these steps in order:

• Check First: Ensure you are using the code in the correct store/platform and that there are no geographical restrictions on the product (read the product description).
• Contact Us: If the problem persists, you must contact technical support within 72 hours of purchase.
• Provide Proof: You must attach conclusive proof, such as a clear screenshot of the error message.
• Await Investigation: Our team will investigate the case. Please note that the final decision on the validity of your claim is at our sole discretion.

A: Yes. Some digital codes are region-locked and can only be used in specific countries. Always check the product description carefully before purchasing to ensure it is compatible with your region.

A: Yes, we offer promotions from time to time. Subscribe to our newsletter or follow us on social media for the latest deals.

A: You can reach our technical support team via email at Support@pandanio.com.