1. Our Commitment to Your Privacy

At PANDANIO.COM, your privacy is the cornerstone of our relationship with you. This policy details how we collect your personal data, why we collect it, how we protect it, and with whom we share it.

2. Data We Collect

Data you provide: Name, email, and password. We use industry-standard hashing algorithms (like bcrypt) with salting to protect passwords. We may request identity documents for verification procedures (KYC).

Data we collect automatically: IP address, device and browser type, and usage logs. We collect this data on the basis of “Legitimate Interest” for security and fraud prevention purposes.

3. Why We Use Your Data

We use your data only for the following purposes: to provide our services and process your orders, to protect your account and prevent fraud, to improve our services, and to comply with our legal obligations.

4. Data Sharing (Our Promise to You)

We absolutely do not sell or rent your personal data to any third party. We share only the minimum necessary data with trusted partners who help us operate the service (payment gateways, security partners). We may disclose your information if required by a court order or other legal process.

5. Data Security and Protection

We use robust security measures, including SSL encryption and strict internal access controls, to protect your data.

6. Data Retention

We retain your data for the legally and operationally necessary period (usually 24 months after the last activity). Please be aware that data may remain in secure backup archives for an additional period until it is replaced according to our backup cycle, but it will not be available for operational processing.

7. Your Full Rights

You have the right to access, correct, and delete your data. We commit to responding to your data rights requests within a reasonable timeframe, not exceeding thirty (30) days from the date of receipt of the request and verification of your identity.

8. Policy on Minors (Under 18) – (Strict Policy)

Minors are strictly and absolutely prohibited from using our services. To enforce this policy, as stated in the Terms of Service, we reserve the right to implement age verification mechanisms at any time. If we discover an account belonging to a minor, we will take immediate action, including the immediate freezing of the account, followed by the permanent and final deletion of all associated personal data.

9. International Data Transfer

Your data may be processed on servers located outside your country of residence. By using our services, you consent to the international transfer of your data, knowing that we apply appropriate safeguards to protect your data.

10. Data Breach Notification

In the event of a personal data breach likely to result in a high risk to your rights and freedoms, we are committed to notifying affected users and the competent authorities without undue delay, and as required by law.

11. Changes to This Policy

We will notify you of any material changes to this policy via email or through a prominent notice on our website.

12. How to Contact Us

For any questions regarding your privacy or data, we have dedicated a direct channel for communication via email: privacy@pandanio.com